ABB integrates Microsoft AI into industrial device maintenance platforms

The updated My Measurement Assistant+ and Genix Datalyzer applications use a Copilot system to provide multilingual diagnostics and predictive maintenance for measurement instruments.

ABB, a multinational corporation specializing in automation and industrial technology, has updated its device maintenance web application, My Measurement Assistant+, with a multilingual Copilot system. The integration relies on ABB Genix Copilot, a tool developed in collaboration with global technology provider Microsoft and built on the Microsoft Foundry platform. The system is designed to process diagnostics, service history, and health data for ABB measurement devices used in sectors such as chemicals, power generation, mining, and water management.

The application functions without requiring software installations. Field technicians and engineers access device data by scanning a Dynamic QR Code specific to the hardware. Within the interface, users interact with the Copilot tool to receive maintenance directives, access the complete spare parts library, initiate parts ordering, or schedule Visual Remote Support calls. The update expands the system's language capabilities beyond English to include conversational interfaces in Spanish, German, Italian, French, Chinese, and Portuguese.

“Our goal is to provide ABB’s industrial customers with the solutions they need to combat costly downtime, workforce skills gaps and lack of resources, as well as amplify human potential by introducing prescriptive maintenance possibilities,” said David Lincoln, Digital Lead at ABB’s Measurement & Analytics division. “In practical terms, ABB is bringing Internet of Things applications as seen in consumer appliances and devices to industrial operations, helping industries outrun – leaner and cleaner.”

“By integrating Copilot and agentic AI built on Microsoft Foundry into My Measurement Assistant+ and Genix Datalyzer, ABB is helping maintenance teams move from reactive troubleshooting to prescriptive, data-driven action,” said Dayan Rodriguez, Corporate Vice President, Manufacturing and Mobility, Microsoft. “Customers see faster issue resolution, less downtime, and greater asset reliability, turning industrial data into practical guidance for critical operations.”

The Copilot system is also being deployed within Genix Datalyzer, ABB’s monitoring platform utilized for live emissions tracking. In this environment, the tool analyzes operational data to suggest maintenance actions based on current equipment conditions. Furthermore, the platform update introduces a cybersecurity dashboard detailing the protection protocols applied to the transmitting assets and the stored data. ABB and Microsoft scheduled demonstrations of these integrated systems at the Hannover Messe trade fair from April 20 to 24.