Infobip secures $520M facility to boost global expansion and AI-driven engagement

BlackRock and Blue Owl lead new refinancing round to support Infobip’s innovation and growth strategy.

Yariv Dafna, Chief Financial Officer at Infobip. Photo: Infobip. Portal ERP South Africa. 

Infobip, a global cloud communications platform, has secured a $520 million senior secured credit facility led by funds and accounts managed by BlackRock and Blue Owl. The financing will be used to refinance existing debt, strengthen the company’s capital structure, and support its next phase of expansion.

The announcement comes amid growing demand for AI-powered customer engagement solutions. Earlier this year, Infobip introduced its Conversational Experience Orchestration Platform (CXOP), a next-generation solution built on agentic AI that enables enterprises to create intelligent, personalized interactions across multiple channels.

With the refinancing and maturity extension provided through the new facility, Infobip aims to accelerate its growth strategy and increase profitability. The company says the funds will help scale its platform and invest in the next wave of customer engagement technologies.

Citigroup Global Markets Limited served as exclusive financial advisor to Infobip, while legal counsel was provided by Latham & Watkins LLP.

"With the refinancing and maturity extension through the new facility, alongside BlackRock and Blue Owl, Infobip aims to execute the strategy with continued growth and increased profitability. This strengthens our ability to scale our platform and invest in the next generation of customer engagement, while continuing to build on the vision of transforming how enterprises interact with their customers.” said Yariv Dafna, Chief Financial Officer at Infobip.