NetSuite Subscription Metrics delivers AI-powered insights to help CFOs and CROs drive growth

New out-of-the-box solution provides SaaS and subscription-based businesses with a unified view of performance and actionable recommendations

Oracle NetSuite today announced NetSuite Subscription Metrics, a new solution that provides finance leaders in software, high-tech, and other subscription-based businesses with a unified view of financial and operational performance. Designed to help CFOs and CROs monitor, manage, and scale their operations, NetSuite Subscription Metrics consolidates historical and forecasted data across customers, subscriptions, and revenue into a single view, providing industry-standard SaaS metrics, visualizations, and AI-driven insights.

“NetSuite has long been the system of choice for fast-growing startups and high-tech companies — in fact, 77% of the Forbes Cloud 100 rely on NetSuite to support their growth,” said Evan Goldberg, founder and executive vice president of Oracle NetSuite. “From startups to global enterprises, software businesses cannot afford to operate without real-time intelligence. With Subscription Metrics, we’re giving CFOs and CROs ready-to-use metrics, AI-generated narratives, multinational reporting, and data-driven visualizations in a unified dashboard. These insights help finance and operations leaders understand where their business stands today, anticipate where it’s going, and make strategic decisions faster.”

Available for all SaaS and subscription-based companies already using NetSuite, the new solution extends traditional dashboards by delivering AI-generated insights that identify retention opportunities, support operational agility at every stage of growth, and strengthen communication with boards and investors. With AI-driven analysis, standard SaaS and subscription metrics, and full ingestion of historical transactions and contracts, NetSuite Subscription Metrics helps businesses move quickly from performance understanding to action. It also scales from startups to global public companies managing millions of transactions and complex revenue streams.

Key Features of NetSuite Subscription Metrics for SaaS Companies:

Subscription Metrics: Track current results and future projections, including key measures such as MRR/ARR growth, LTV, TCV, NRR, CAC payback, and MRR/CMRR.

SaaS Metrics Dashboard: Provides a single view of company performance through a prebuilt homepage that consolidates all key metrics with visual charts, regardless of transaction type or revenue model. Includes detailed MRR/ARR progression reports, growth, acquisition, and retention metrics, and advanced filters by Customer, Department, Class, Location, and Item, as well as subsidiary-level filtering for OneWorld customers.

Roll-Forward Reports: Enable CFOs and CROs to analyze what drives customer base growth or decline by tracking recurring revenue changes over time.

Cohort Heat Maps: Help finance leaders identify trends and assess the impact of business decisions by comparing customer groups based on join period, tracking retention, churn, and lifetime value.

Constant Currency Support for NetSuite OneWorld: Provides accurate and consistent global performance views by standardizing reporting across subsidiaries and non-USD entities.

Comprehensive Historical Data Capture: Delivers a complete view of business health by incorporating all existing transactions, regardless of booking or subscription type, to provide instant insights and historical context.

Integration with NetSuite AI Connector Service: Allows finance leaders to increase productivity and accelerate decision-making by connecting their preferred AI model to NetSuite subscription data for deeper analysis, new visualizations, and natural language queries for prescriptive recommendations.

AI-Generated Narrative Summaries: Save time and support decision-making by translating complex metrics into data visualizations and actionable insights directly within the SaaS Metrics dashboard.

Availability

NetSuite Subscription Metrics is now available to NetSuite customers at no additional cost. AI-generated narrative summaries will be available within the next 12 months.

Trademarks

Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—pioneering the new era of cloud computing.